We ship to the US and Canada. Free US shipping for orders over $99. Free shipping for local orders over $20 (must reside within 20 miles of Garner, NC). Orders are processed within 1-2 business days. A tracking number will be provided to your email once the order has shipped. The estimated shipping time is 5-8 business days.
We are currently unable to ship to P.O boxes and APO/FPO addresses.
Shipping Updates & Tracking
Shipping and delivery updates can be sent to your email provided at checkout or mobile phone. Sign up for shipping updates by text will be shown on the order confirmation page. Download the Shop App to track your package.
Free local delivery is provided for customers within 20 miles of Taffycat's shipping location in Garner, NC. Minimum purchase is $20 for free local delivery. The delivery fee is $2.50 for orders below the minimum purchase amount. Delivery can take up to 1 - 3 days after order processing.
Customer satisfaction is very important to us!
If you are unsatisfied with your order, you must contact us within 30 days of receipt to receive a full refund or exchange. Customers are responsible for the return shipping costs.
You can initiate returns through the Contact Us page or by emailing us at firstname.lastname@example.org. Please add your order number to the subject line or within the message of the email, and provide the reason for return. We will contact you within 1 to 2 business days with return instructions. Please do not return the items without informing us first.
The returned merchandise must be in unused, unwashed condition with original tags still attached and in the original packaging to receive a full refund, exchange, or store credit.
Once we receive your returned item, please allow 1 - 2 business days for return processing. You’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
We honor exchange requests for a like item only (for example, a smaller or larger size of the same item). Once we receive your returned item, we will ship a replacement item with no extra cost to you. This free shipping is only provided to customers within the contiguous United States.
Customers purchasing outside of the United States or in the non-contiguous US, are not eligible for an exchange. In this case, you can only receive a full refund or store credit.
If you request a return after the 30 day refund period, a store credit will be issued for the return. Future orders purchased with store credit would not qualify for cash refunds, only store credit reapplied to your login account.
Damages and Issues
Please inspect your items upon receipt. If an item is defective, damaged, or the wrong item, please contact us immediately so that we can fix the issue.
Exceptions / Non-refundable items
Unfortunately, we cannot accept returns on clearance items or gift cards. Items marked clearance are final sales; and cannot be returned, refunded or exchanged.